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Shopping Guide


【How to Shop】

New customers may sign in with their FB account, or sign up for a new account with an e-mail address.

Quapni Members enjoy unique benefits.

Shopping Process: Purchase goods → Add to shopping cart → Order checkout → Fill in information → Send order


【Payment Method】

  • Credit cards (VISA, mastercard, JCB and UnionPay)

【When will the products be shipped after the order is placed? 】

Please note that we do not ship on national holidays.

If your order is placed and paid for before 15:00PM Monday through Friday, it will be shipped to you the same day your order is placed.


【Order Tracking】

Please log in to your account and click Orders—Tracking to track the processing and shipment of your order.

【Shipping Charge Description】

  • International logistics (mail) 4-15 days.
  • Minimum: NTD$785 and up (tax included).
  • No free shipping offers are available.

International Shipping and Shipping Fees Please understand that free shipping does not apply to international shipping.

【How do I return or exchange my order?】

After receiving the product, if you wish to exchange the product for another style, size, etc. due to personal preference (not due to any fault or defect of the product itself), please return the product directly and place a new order. We do not offer exchange services.

Please see the "Return and Exchange Policy" page for details.


Payment Method and Shipping Fees

Shipping Method Shipping Time Delivery Areas Shipping Fee Free Shipping
International logistics
2-3 days Hong Kong NT$200元 X
International logistics
4-15 days Japan NTD$785 and up (tax included).