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FAQ


What should I do if I forget my password?
If you have forgotten your account password, please go to the Member Login page and click on Forgot Password. You will be asked to fill in the email address you set up when you first applied for your account, and a password reset email will be sent to your email address. Please follow the instructions in the email to complete the password reset process.

Can non-members shop online?
Non-members can still shop online, but we recommend that non-members register as official members so that purchase records can be stored in their accounts. This will give you the security of having access to your order history at a later date, as well as the ability to accumulate purchases/points and enjoy exclusive member benefits for an indefinite period of time.

Can I delete my membership account?
If you would like to have your account deleted, please contact our customer service directly. We will verify that you are the account user and understand the reason for removing your account. Once we have reviewed your request, we will remove your account. Once your account has been removed, you will not be able to restore all of your membership records, so please consider this carefully.

How do I contact you?

  • Send a private message to Quapni's Facebook fan page.
  • Send us a message through the member backend system.
  • Customer Service Email: service@quapni.com.tw


What payment methods do we accept?

  • Overseas consumers must pay by credit card (Visa, Master, JCB).

What delivery methods do we offer?
  • For overseas consumers, we use international logistics to ship all of our products (you can get a logistics tracking code at the time of order).

Credit Card 3D Secure
Please see the "Credit Card 3D Secure" page for details.

What should I do after the payment deadline has been exceeded?
The order will be canceled automatically. Please re-order the product.

When will the products be shipped after the order is placed?
Please note that we do not ship on national holidays.
If your order is placed and paid for before 15:00PM Monday through Friday, it will be shipped to you the same day your order is placed.

How much should I spend to get free shipping?
  • At present, there is no free shipping for overseas users.

How is commodity freight calculated?
International Logistics : We will charge a shipping fee based on the destination country of the shipment.
Please see the Shopping Guidelines page for details on how to calculate shipping charges.

Do I need to register for a website account before shopping?
  • You do not need to register for a Quapni website account in order to make purchases. This does not affect your rights and interests in connection with your purchase.
  • If you choose to register as a Quapni member, you will be able to accumulate purchases/points and enjoy members-only events from time to time.
  • The system can also automatically bring in the address and other relevant information when you shop again to save you time.

Can I order out-of-stock products on the website?
Currently out-of-stock items cannot be ordered online, so you will need to wait for them to be restocked before placing your order.

Can I check the past purchase orders on the website?
If you are a registered member, you can log in to your member account page and check your order history under the "Orders" category.

How many days will I receive my order?
Overseas customers will have to wait 7~14 working days to receive their order.

After online shopping, can I apply for a return or replacement at a physical outlet?
No, because we don't have a direct store at present. Meanwhile, the general distributors can't deal with the problems related to online shopping.
Please send a private message to Quapni's official Facebook fan page through the member's backend system, and we will have someone to serve you.

Do you have a physical store?
Currently, there are no distribution or directly operated physical stores in any overseas locations.


How do I send the product for repair?
You can contact us directly through our Facebook fan page . Depending on the situation, you can also send the product back to the original factory for inspection and maintenance. If the product needs replacement parts, we will provide you with another quote. We will start repairing the product only after we have your approval.

Do you have a warranty for your product?
We are fully responsible for our products. We will carefully check the condition of the products before shipping. If the product itself is defective or faulty due to non-human factors, you can send the product back to the original factory for repair without any additional charges. We believe that the best way to run a brand is to take responsibility for our products.

How do I return or exchange my order?
After receiving the product, if you wish to exchange the product for another style, size, etc. due to personal preference (not due to any fault or defect of the product itself), please return the product directly and place a new order. We do not offer exchange services.

Please see the " Return and Exchange Policy " page for details.

Do you provide the after-sales service?
Yes, please refer to the After-Sales Service page for details.